Problems with Online Access
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e-mail this pageCurrent UNTHSC students, faculty members, and staff members can access Lewis Library's resources from off-campus locations and using other networks. Normally, you will be prompted to log in with your UNTHSC network user name and password when you try to access a restricted resource. To avoid this, or to access other resources on the network, log in first using the free VPN software provided by the Helpdesk & Client Services Department.
If you encounter problems when trying to access our resources, use the table below to contact the appropriate department for support.
|
Problem |
Contact for Support (Monday - Friday, 8:00 A.M. - 5:00 P.M.) |
| Can access Library resources, but having trouble finding useful information | Library Reference Office: stop by LIB-222, call 817-735-2070, or use the Ask-A-Librarian form |
| Can't log in to MDConsult or RefWorks | These require an individual account with a separate user name and password combination. Accounts are free, but must be created when you are on the UNTHSC network. If you need assistance, contact the Library Reference Office (LIB-222, 817-735-2070). |
| Having trouble accessing another Library resource | Library Reference Office: stop by LIB-222, call 817-735-2070, or use the Ask-A-Librarian form |
| Unable to log in successfully from outside the UNTHSC network | Helpdesk & Client Services: stop by LIB-205, call 817-735-2192, or send an e-mail message to hschelpdesk@unthsc.edu |
| Need help with VPN software | Helpdesk & Client Services: stop by LIB-205, call 817-735-2192, or send an e-mail message to hschelpdesk@unthsc.edu |
| Unable to connect to UNTHSC network or library resources due to a suspected hardware problem | Helpdesk & Client Services: stop by LIB-205, call 817-735-2192, or send an e-mail message to hschelpdesk@unthsc.edu |