The remote
access options noted below are only available to University of North Texas Health Science Center at Fort Worth students,
staff, and faculty with an active Novell username and password and up-to-date security training. For more information, please see the library's Policy on Remote Access to Networked Electronic Resources.
| Problem |
Who you gonna call?
(Mon - Fri, 8am - 5pm) |
| Can access library databases, but having
trouble finding quality information |
Library Reference Department at 817-735-2070
or via Ask-A-Librarian service |
| Can access some library resources but not
ones which require a username and password (e.g., Ovid,
MDConsult) |
Library Reference Department at x2070 or
via Ask-A-Librarian service |
| Forgot username and password for Ovid databases |
Library Reference Department at x2070 or
via Ask-A-Librarian service |
| Unable to login to proxy server |
ITS Helpdesk at 817-735-2192 or via email at helpdesk@hsc.unt.edu |
| Need VPN account and software |
ITS Helpdesk at x2192 or via email at helpdesk@hsc.unt.edu |
| Unable to login to UNTHSC modem pool |
ITS Helpdesk at x2192 or via email at helpdesk@hsc.unt.edu |
| Unable to connect to UNTHSC system or library
databases due to a suspected hardware problem |
ITS Helpdesk at x2192 or via email at helpdesk@hsc.unt.edu |