Remote Service Desk

Notice: Lewis Library staff will extend all due dates automatically on items checked out until we are available to assist you in returning your items in person and no fines will be accrued during this time. Interlibrary loan requests to borrow physical materials and library-supported campus printing services through the Pharos print management system are suspended. Lewis Library is operating a Remote Service Desk and may be reached 24/7 via email at askalibrarian@unthsc.edu or during regular Service Desk hours using live chat on our website.


Contact the Remote Service Desk for assistance via email and chat.

Email: AskALibriarian@unthsc.edu

Chat With Us: Look for the chat icon on the main library website - library.hsc.unt.edu

Days/Times: 7:00 A.M. to 10:00 P.M., Monday-Friday; 10:00 A.M. to 10:00 P.M., Saturday and Sunday

HSC's Lewis Library cares about the well-being of all of our library users and in an effort to keep everyone healthy and safe during the situation currently unfolding with COVID-19, Lewis Library is closing March 17 at 10:00 P.M. (no building access) until further notice.

Our Remote Service Desk will be available with all of our library team working to continue to assist you with resource and service needs. This follows the HSC administration's implementation of policies and procedures that minimize in-person interaction and reduces the risk of disease transmission. Stay informed with the latest Coronavirus updates from HSC.

We appreciate your understanding and look forward to hearing from you!

Services available remotely include:

  • Chat With Us instant messaging/chat service for live assistance
  • AskALibrarian email for a way to contact us 24/7
  • Assistance with creation of course reserves and selection of online course resources
  • Virtual education sessions: literature review compilation, predatory publishing, misinformation and appraisal of information sources, and all of the other great topics we offer in person
  • Virtual meetings and consultations on publication, journal submission, research, and open/free educational resources
  • Library borrowing account assistance and materials renewals
  • Direction to other campus units for additional support
  • Literature searching services
  • Remote resource troubleshooting
  • Purchase requests and status updates
  • Links to LibGuides that are subject-specific and other online tools